Shipping policy

SHIPPING POLICY

Everything you need to know about how we deliver your Ruxel order.

WHERE WE SHIP

We currently ship within the United States only. Additional regions may become available as we grow.

TRACKED U.S. SHIPPING RATES

All Ruxel orders include tracking.

• T-shirt-only orders: $6 flat-rate shipping per order
• Hoodie-only orders: $8 flat-rate shipping per order
• Mixed T-shirt and hoodie orders: Shipping rates may be combined at checkout

Shipping is charged once per applicable order, not separately for every item of the same product type.

FREE SHIPPING

Free tracked U.S. shipping is automatically applied to qualifying orders of $49 or more. The available rate and final shipping cost will be displayed at checkout.

DELIVERY TIME

Standard shipping has an estimated transit time of 5–8 business days after dispatch. Order-processing time is separate from the carrier’s transit time.

You will receive a shipping-confirmation email containing your tracking number as soon as your order has been dispatched.

ORDER TRACKING

Please allow some time for tracking information to become active after receiving your shipping-confirmation email.

If you have not received tracking information or believe there is an issue with your shipment, contact us at info@ruxelwear.com and include your order number.

DELAYS

High-demand releases, holidays, severe weather, and carrier delays may occasionally affect delivery times. If your order appears to be delayed, contact us, and we will help you check its status.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before completing your purchase. We cannot guarantee that an address can be changed after an order has been submitted.

Ruxel is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

LOST OR STOLEN PACKAGES

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery carrier first.

If you still cannot find the package, contact info@ruxelwear.com within seven days of the recorded delivery date, and we will help you investigate.

QUESTIONS

For questions about shipping or an existing order, email info@ruxelwear.com and include your order number.