Shipping policy

Everything you need to know about how we get your Ruxel order to you.

Where we ship

We currently ship within the United States only. (More regions coming as we grow.)

Free shipping

Shipping is free on all US orders - no minimum, no fine print.

Processing & delivery time

Orders are typically shipped within 5–7 business days from order date. You'll get a tracking link by email as soon as your order ships.

Tracking

Once your order ships, we'll email you a tracking number. If you haven't received tracking after 3 business days, email info@ruxelwear.com.

Delays

Occasionally, high-demand drops, holidays, or carrier delays can add a day or two. If your order is running late, reach out and we'll check on it right away.

Wrong address

Please double-check your shipping address at checkout. We can't reroute or refund orders shipped to an incorrect address provided at checkout, so make sure it's right before ordering.

Lost or stolen packages

If tracking shows delivered but you can't find your package, contact info@ruxelwear.com within 7 days and we'll help you sort it out.

Questions? Email info@ruxelwear.com.